Customer Service
- SHIPPING & DELIVERY
- PICK-UP LOCATIONS - COMING SOON
- MILITARY & FIRST RESPONDER DISCOUNT
- RETURN & EXCHANGE POLICY
- THE GORILA FITNESS WARRANTY
SHIPPING & DELIVERY
Ships from Canada & Gorila pays Customs Fees.
At Gorila Fitness, the price you pay at checkout is the ultimate price, ensuring there are no unexpected cash on delivery surprises when your order arrives. We implement this to simplify your experience, sparing you from direct interaction with the shipper or customs.
Gorila Fitness USA provides shipping services via multiple carriers, including USPS, UPS and various LTL carriers. Ensure the 'delivery address' is correct when ordering. Shipping costs are auto-calculated, but if they seem too high or can't be calculated, reach out to us at [email protected] or call us toll free +1 (833) 467 4521 during business hours.
Remote Area
Remote areas, not regularly serviced by our carriers, may incur additional shipping charges based on product size and weight. For online orders from such locations, the displayed shipping cost may be inaccurate. Gorila Fitness will confirm the actual cost and notify you before shipping.
If you suspect you're in a remote area, please contact us at [email protected] before ordering to ensure the online price matches your final total.
Free Shipping*
| Promotion | Description |
|---|---|
| Free standard shipping for order of $150 or more in our Gear category! | The 'Belts', 'Footwear' and 'Weighted Vests' categories are excluded. Simply add eligible items from the Gear category to your cart, and free shipping will be automatically applied once the threshold is reached, excluding exclusions. |
| Free standard LTL shipping for order of $5,000 or more. | Simply add eligible items from the Gear category to your cart, and free shipping will be automatically applied once the $150 threshold is reached. |
| Free Shipping on Purchase of Plate Package. | The shipping cost for your package is entirely covered by us, providing you with savings on delivery charges. |
| Free Shipping on Addition of Barbells to Plate Package order. | Any barbells you add to your Plate Package order will also ship for free, automatically extending your savings to the whole order. |
*All promotions always exclude products mentioned in the exclusions section below, unless otherwise stated.
Otherwise, shipping rates are calculated automatically in your cart or during checkout, make sure the details in the "delivery address" are correct for an accurate quote. Keep in mind that calculation mistakes happen so please be sure to contact us if the delivery cost seems too high.
If the system is unable to calculate shipping costs for your order, contact our team 24/7 - [email protected]
Exclusions
The products listed below are always excluded from all sales unless stated otherwise:
- Gorila Flooring
- Concept 2 products
- Flooring Tiles 4x6' (Additional fees may apply; contact our team for details)
- Used items
- Assault Runners
Manufacturing and Shipping Delays
We typically deliver in-stock item(s) within 3-15 business days from the date of payment. However, made-to-order items, such as steel products, may experience additional delays. These items can take up to 10 business weeks before shipping, irrespective of the estimated delivery times shown on our website. This is due to the potential unpredictability in manufacturing timelines.
Oversized items and large orders will be palletized and shipped via LTL. Please note that Gorila Fitness cannot be held responsible for unclaimed packages, expenses related to reshipping, or costs associated with returns.
Keep in mind that although we provide approximate delivery times on our website, additional, uncontrollable production delays are always a possibility for made-to-order items.